Return, Refund and Cancellation Policy
Understand our Returns and Cancellation Policy at Cloth Cuts with ease. We value your satisfaction and offer transparent, customer-friendly policies for returning or cancelling orders. Find all the information you need for a hassle-free shopping experience, ensuring peace of mind with every fabric purchase.
You are entitled to automatic legal rights under the Australian Consumer Law, which this policy abides by.
If 30 days have passed since the order's arrival, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please inspect your order before washing and cutting.
Full refunds will be given for cases that fall under Consumer Guarantees as part of Australian Consumer Law.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition (washed or cut), or is damaged for reasons not due to our error.
- Change of mind/Cancellation
- Any item that is returned more than 30 days after arrival.
- The fabric suffers from a minor flaw.
If you would like to return your order for a refund or exchange please contact us at hello@clothcuts.com.au within 14 days of the order arrival.
Minor Flaws
Minor Flaws include (but are not limited to), small white/black specks/dots throughout the fabric, any flaws along the selvedge (5-8 cm from the edge of printing area), slight feathering of the printed image and slight colour variation from the original image. Any marks found on the back of the fabric are not considered flaws unless they are visible from the printed side. Print colours may also vary from each round. Colour of the final product may vary to the images shown in listings.
Major Flaws
Major flaws must be larger than a 5c coin and not deemed a minor flaw. If you feel your fabric has a major flaw, please contact us at hello@clothcuts.com.au within 14 days of the order arrival and return the order to us within 30 days of arrival. This must be done before any washing or cutting, please also ensure that photos of the flaw are included.
The partial refund will be calculated as follows:
For pre-orders whose production run has commenced, however, not yet shipped:
Sale value – 20% = Refund.
For pre-orders that have been shipped:
Sale value – Shipping – (20% + 10% cut fabric restocking fee) = Refund.
For custom orders whose production run has commenced, however, not yet shipped:
Sale value – 50% = Refund.
For custom orders that have been shipped:
Sale value – Shipping – (50% + 10% cut fabric restocking fee) = Refund.
Restocked fabric will be sold as retail stock on our website, including custom prints.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@clothcuts.com.au.
Exchanges
We only replace items if they are classified as suffering from a major flaw. Replacements will be in the same print and base as originally ordered. Send us an email at hello@clothcuts.com.au for a return address.
Shipping
To return your product, contact us for a return address.
We will cover postage fees for major flaws. For all other returns, you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please consider using a trackable shipping service for all returns. We don’t guarantee that we will receive your returned item. When returning orders with a value over $100 please consider postal insurance/extra cover.