Frequently Asked Questions (FAQ)

When can I expect to receive my fabric?
Cloth Cuts has an approximate 5-7 week turn around time for each pre-order. This commences from when each round closes.  Any updates on rounds will be posted on our VIP Group on Facebook.

What fabric base would you recommend for…?
Each fabric has its unique uses. Please check out our Fabric Info page for some more information on common uses for each fabric base. Otherwise, join our VIP Group on Facebook for sewing inspiration.

Is the fabric cut in a continuous length?
Yes, each order of a print placed in the same order will be cut in a continuous length.

Do you offer local pickup?
Yes, we are more than happy to offer local pickup for the North Lakes QLD area. Please select ‘local pick up’ before checking out. Contact us for a pickup address.

What payment methods do you offer?
We accept payment via VISA, MasterCard, AMEX, PayPal. Cloth Cuts Lay Buy is available on all except PayPal.

How is shipping calculated?
All orders placed with Cloth Cuts will be shipped with Australia Post (tracked parcel post). Our shipping and packaging rates are calculated by weight. For more information please see our Shipping Policy.

Combining Orders?
If you wish to combine individual orders into one shipment, please select ‘combine with previous order’ when checking out each additional time after your first order. Please be aware that if you are combining orders across various preorders all fabric will be held until the most current order has been completed. If your shipment moves into a higher weight bracket, there will be additional shipping fees.

How do I wash my fabrics?
We recommend reading our Fabric Info page for washing information for each specific base.

I think my fabric has a flaw, what do I do?
Your fabric may have a flaw, however, if it is considered a minor flaw, and you would like to return for a refund or exchange, only a partial refund will be granted. If you feel that your fabric has a major flaw please contact us with photos within 14 days of receiving your parcel. For more information, please see our Return, Refund and Cancellation Policy.

Where do your prints come from?
Our prints are a collection of works created by local artists, and also created in-house with commercially licenced artwork.

Can I order fabric with my own artwork?
Yes!, we offer custom printing, so please feel free to send us an email so we can talk about the tile, bases, and minimum order quantities. If you are ready to place an order with your tiled artwork, you can upload your files and order here.

My parcel hasn’t arrived?
Once your order has been packed you will receive a shipping confirmation via email with all of the relevant tracking information. Check the status of your parcel tracking with Australia Post first, and if necessary, lodge an enquiry to claim.